Productivity Solutions
The key for all business is growing sales and revenue through their existing client base or searching for new ones.
Productivity is the key and how to measure this is sometimes a complex and arduous task. How do I know my sales stuff is making enough calls? How do I know that I haven’t missed that important business call that could earn me a lot of revenue?
We look at 3 platforms do to this
- Call Accounting Software, cost effective solution to statistically report in bound and out bound traffic
- Contact Centre, this platform is a sophisticated tool to manage your best skilled employees to make sales and assist clients
- CRM software, database platform that stores vital customer details. Integrates with your PBX system for call pop up information.
1. Call Accounting
Axia Communications uses the PhoneControl to integrate into Alcatel-Lucent and Avaya PBX Solutions.
PhoneControl is a leading developer of Telecom Usage Management and Call Accounting solutions with over 16,000 systems installed in more than 40 countries, including for several of the worlds largest multinationals Phone Control’s success is based on providing sophisticated but user-friendly, scalable and robust solutions, providing organisations with the information required to understand what telecom services users use, how they use them and at what cost. PhoneControl puts you in Control of your Telecom Services.
2. Contact Centre
Expertise to Midsize Businesses
Avaya IP Office Contact Center brings affordable, multichannel contact center functionality to midsize businesses. Purpose-built for the Avaya IP Office platform to enable voice, email and chat capabilities for contact centers with 5 -100 agents, Avaya IP Office Contact Center provides midsize businesses with Avaya's expertise in customer experience management in a solution that is flexible, easy to use, maintain and administer.
A contact center offers valuable benefits to any size company by making it easier for customers to access information and resources. Customers want a low-effort, effective service experience through any channel they wish to use:
An Avaya survey demonstrated that more than 80% of people are likely to continue doing business with a company that provides a good experience, but 66 percent of consumers are likely to stop spending money with a company as a result of a bad one.
For midmarket companies, however, smaller budgets and limited IT resources have challenged their ability to find true, multichannel contact center solutions that fit their needs for affordability and low-risk integration, as well as ease of deployment and management.
Avaya IP Office Contact Center blends the expertise gained through 50,000 contact center deployments covering more than six million agents with the company’s growing command of the midmarket. With Avaya IP Office Contact Center, midsize companies can now simply and effectively manage inbound and outbound multichannel customer interactions.
Designed to work as an integral part of Avaya IP Office 9.0 platform that offers rich unified communications and video collaboration, Avaya IP Office Contact Center offers:
- Support for multichannel inbound and outbound contacts (voice, email, chat)
- A superior agent interface to rapidly access to customer information
- Call recording for every agent and flexible reporting
- Flexible deployment options – a dedicated server or in a virtualized environment
- Highly competitive pricing suited for midsize businesses
- Deployment in hours, with fewer steps than competitive solutions
- Easy set-up, maintenance, and management
- IP Office Software Support
WHAT PEOPLE ARE SAYING
"Contact center capabilities are highly beneficial for building and maintaining customer relationships. Until now, however, complexity and cost put these capabilities out of the reach of many small and midsize businesses. With our new Avaya IP Office Contact Center, we've recognized and addressed that different size contact centers tend to have different requirements. This purpose-built multichannel solution is a combination of the robust features these customers need, with the simplicity and value they've come to expect from IP Office."
Mark Monday, vice president and general manager, Collaboration Platforms
"Traditional 'call center' solutions can't support the demand for multichannel contact options, such as email and web chat. That said, complexity and cost can be barriers for midsize companies. Avaya IP Office Contact Center enables us to offer new and existing IP Office customers a comprehensive feature set at an affordable price. With just a few part numbers it is simple to configure and installs quickly and easily. Now our customers are able to serve their customers – faster, efficiently and affordably."
Craig Allan, COO, Mountain West Telecom
"Midsize firms have a real challenge when it comes to maintaining effective customer contact. They don't have the close relationships with their customers that the smallest firms have and they lack the resources that the largest firms have in building expensive comprehensive contact centers. Avaya IP Office Contact Center brings to midsize firms the key capabilities they need to provide the personal contact support that customers look for. In particular the multichannel capability means that a firm can engage with customers in the ways they prefer -- voice, email, or chat. That's the starting point for any successful customer interaction."
Ray Boggs, VP SMB Research, IDC
3. CRM Solutions
Axia Communications will provide in the near future CRM Solutions for small to mid size businesses CRM software tools that will integrate into our PBX system and Hosted VoIP offerings.
